Cancellation Policy
Last Updated: July 2026
At Vistsora, we understand that plans can change. If you need to cancel your order, we're here to help.
Order Cancellation
Orders may be canceled within 12 hours of purchase or before they have been processed for shipment, whichever comes first.
To request a cancellation, please contact our support team as soon as possible at:
Email: support@vistsora.com
Please include:
- Your order number
- Full name
- Reason for cancellation (optional)
Orders Already Processed
If your order has already been processed or shipped, we may not be able to cancel it. In this case, you can still request a return after receiving your order by following our Return & Refund Policy.
Refunds for Canceled Orders
If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Changes to Orders
If you need to update your shipping address or modify your order, contact us immediately after placing your order. While we will do our best to accommodate your request, changes cannot be guaranteed once order processing has begun.
Contact Us
If you have any questions regarding cancellations, please contact us:
Email: support@vistsora.com
Physical Address: 11 E Main St Ste A, Bozeman, MT 59715, United States
Our customer support team aims to respond to all inquiries within 24 business hours.
Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)